What is eSIM?
eSIM is a digital SIM card embedded in your device. It allows you to connect to mobile networks without needing a physical SIM card.
Which devices support eSIM?
Most modern smartphones, including iPhone (XS and newer), Samsung Galaxy (S20 and newer), Google Pixel, as well as some tablets (such as iPad) and smartwatches, support eSIM.
How can I check if my phone supports eSIM?
Go to Settings → Cellular (or Mobile Data) → Add Cellular Plan. If this option is available, your phone supports eSIM.
Where can I buy an eSIM?
You can purchase an eSIM from us atFlexSimX. We offer convenient plans for travel and everyday use.
How do I activate an eSIM?
Buy an eSIM from FlexSimX.
Receive a QR code via email.
Go to your phone settings and select Add Cellular Plan.
Scan the QR code and follow the instructions.
Can I use both an eSIM and a physical SIM at the same time?
Yes, most phones support Dual SIM, allowing you to use both an eSIM and a physical SIM simultaneously.
Can I transfer my eSIM from one phone to another?
No, an eSIM is linked to a specific device. If you need to transfer it, contact FlexSimX support to get a new QR code.
How do I delete an eSIM?
Go to Settings → Cellular → Select your eSIM profile → Remove Cellular Plan.
Does eSIM work abroad?
Yes, FlexSimX offers international plans that you can use while traveling without roaming charges.
Do I need an internet connection to install an eSIM?
Yes, you need an internet connection (Wi-Fi or mobile data) to download the eSIM profile after scanning the QR code.
Does eSIM support 5G?
Yes, if your phone and network provider support 5G, your eSIM will work on 5G networks.
How many eSIMs can be installed on one phone?
iPhones can store up to 8 eSIM profiles, but only two (one eSIM and one physical SIM or two eSIMs) can be used at the same time.
Can I change my eSIM plan?
You cannot change the plan on an activated eSIM. However, you can purchase a new plan from FlexSimX and add it to your phone.
Can I use an eSIM for calls and SMS?
No, eSIM from FlexSimX is data-only and does not support calls or SMS.
Does eSIM have an expiration date?
Yes, the validity of an eSIM depends on the plan you choose. Check the details on FlexSimX before purchasing.
Can I use an eSIM on multiple devices at the same time?
No, an eSIM works on only one device. To use it on another device, you need to order a new eSIM.
What should I do if my eSIM is not working?
Check if your eSIM profile is active in your phone settings.
Restart your device.
Make sure there is network coverage in your area.
Contact FlexSimX support for assistance.
Can I restore my eSIM if my phone is reset to factory settings?
No, after a factory reset, your eSIM will be deleted. You will need to order a new QR code from FlexSimX.
GE